Terms And Conditions

Understanding

  • The following terms and conditions apply to all mentoring and coaching services given by “LDF Online Parenting Coach” (LDF Online) to any individual or organisation (“the client”) and serve as the contract for the service. The term ‘coaching’ as used here refers to parent coaching, life coaching, personal coaching, executive coaching, and business coaching for clients, as well as mentorship and supervisory services offered to clients, coaches, and others as relevant.
  • Coaching is not psychological counselling or therapy in any way, shape, or form, and should not be perceived as such.

III. In exchange for the payments paid by the customer (or on their behalf by a third party), LDF Online promises to offer the service in accordance with the terms and conditions set out below. The customer agrees to pay the service’s fees in accordance with the terms and conditions outlined below (in situations where a third party pays the fees, the third party counts as an agent acting on behalf of the client).

  • The date of the first coaching session shall be assumed to be the service’s commencement date. Acceptance of these terms and conditions is deemed to occur with an individual’s participation in the first coaching session.

Accountability and Commitment

LDF Online will strive to assist the client in setting and achieving objectives that will assist in achieving the client’s desired outcomes. The customer is solely accountable for any decisions made as a result of coaching with LDF Online. LDF Online assumes no responsibility for the behaviour of its clients. LDF Online accepts no responsibility for any loss incurred by a client, financial or otherwise, following the commencement of coaching sessions, or for the client’s perceived failure, justified or not, to achieve a material improvement in quality of life or to achieve their desired outcomes or goals.

Confidentiality

  • Personal or business information provided by clients to LDF Online during coaching sessions will be handled as confidential. Without the client’s explicit consent, it will not be divulged to a third party, save as required by law.
  • LDF Online will protect the client’s privacy and will get written consent prior to releasing the client’s identity.

III. LDF Online asks clients to submit an emergency contact name and telephone number that will be used solely in the case of an emergency, such as a sudden sickness or accident.

  • Except as required by law, all documentation and information pertaining to the customer shall be stored in accordance with the Data Protection Act 2018.

Clarity & Fashion

  • LDF Online will discuss the client’s desired coaching approach with them. The client has the right to communicate openly and frankly with their coach, and the client is encouraged to communicate any concerns they may have with LDF Online regarding any aspect of the coaching process. LDF Online values candour and candour.
  • Feedback on the service is encouraged and appreciated and may be provided during a coaching session or by emailing Ldf Online at info@ldfonline.com.

III.LDF Online is always seeking to improve the level of service it gives to its clients.

Coaching Techniques

  • LDF Online and the customer will arrange the coaching programme, which may be booked up to one month in advance. LDF Online will offer a coaching session frequency based on a professional assessment of the client’s needs. This advice, or plan, is not binding and may be revised and adjusted by mutual consent during the coaching journey, according to the provisions of this agreement.
  • The number of coaching sessions will be decided upon between LDF Online and the customer prior to the commencement of the coaching. Where no set number of sessions is agreed upon, sessions will be delivered on an individual basis. Due to the nature of coaching, an initial term of six sessions is typically advised. Payment in full is needed prior to or at the start of the first session. Following that, more sessions might be scheduled.

III. Each session is typically 60 minutes long, however this can be agreed upon between LDF Online and the customer prior to the session beginning.

  • Coaching will take place face-to-face (at a mutually agreed-upon location), over Skype (client calls coach), or over the phone (client calls coach). Face-to-face tutoring will take place at LDF Online’s office or a mutually agreed location. When coaching takes place in a mutually agreed-upon location, the client is responsible for all expenditures paid by LDF Online during that time period. Unless otherwise agreed, the customer is responsible for contacting LDF Online at the times specified.
  • Between coaching sessions, the SA may assign the client assignments or exercises to perform. Although the client is not required to execute these chores, failure to do so may impede the client’s progress toward improved quality of life or toward desired parental, business, or personal results. Clients are encouraged to provide any information needed by LDF Online about assignments at least 24 hours prior to the coaching session during which they will be discussed. During coaching sessions, LDF Online will offer feedback on completed assignments.
  • Between sessions, the client may contact LDF Online through phone or email to report a success or to seek clarity on a coaching concern. LDF Online views support between sessions as an integral aspect of the coaching process. LDF Online will always notify a customer in advance if the nature of the client’s communication is likely to result in an additional charge, and no additional costs will be imposed without the client’s consent.

Session Cancellation & Re-Scheduling

  • If a client wishes to reschedule a coaching appointment, they must do so at least 48 hours in advance. Clients will not be refunded for unused coaching sessions unless 48 hours’ notice is provided. In extraordinary situations, LDF Online may need to reschedule a coaching session; in these cases, LDF Online will make reasonable efforts to find a mutually agreeable alternate appointment time for the client.
  • If you cancel or postpone your next session within 48 hours, you will forfeit the session’s fee and benefits.

IMPORTANT – Please offer 48 hours notice if you wish to change the timing of your session in order to prevent forfeiting the session’s value. We appreciate being flexible and accommodating your schedule, but if insufficient notice is provided (less than 48 hours), we are left with a vacant slot that might have been filled, resulting in a loss of money and significant inconvenience. This is readily avoidable.

  • If a client pays for a session, or series of sessions, in advance, they must complete the coaching session(s) within three months of the payment, otherwise their fee will be lost.

IMPORTANT – Please offer 48 hours notice if you wish to change the timing of your session in order to prevent forfeiting the session’s value. We appreciate being flexible and accommodating your schedule, but if insufficient notice is provided (less than 48 hours), we are left with a vacant slot that might have been filled, resulting in a loss of money and significant inconvenience. This is readily avoidable.

III. The client has the right to end their coaching engagement in writing at any time. Any outstanding balances at the time of cancellation become instantly payable. LDF Online has the right to issue refunds for payments made against upcoming sessions.

  • In extraordinary cases, such as illness or inability to work due to bereavement or other commitments, inappropriate client behaviour, actual or potential conflict of interest, or other factors, LDF Online reserves the right to terminate the client’s service early or to refuse or be unable to provide additional coaching sessions to the client. In this case, LDF Online will offer fair notice of cancellation and will return any advance fees received for coaching sessions not yet performed.
  • On occasion, LDF Online may advise a client to seek an alternate service that is more suited to their present needs. LDF Online will fully clarify the reasons behind the advice with the customer in this instance. It is entirely up to the client to determine whether to follow the suggestion, and LDF Online accepts no responsibility for the consequences of any actions made by the customer.

Contact

  • 78 Old Chapel Road
  • GAYHURST
  • MK16 3QR

Keep In Touch

  • 078 1344 5075
  • info@ldfonline.com

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